Refund Policy
Last updated: 22 May 2026
How Orbrey handles subscription refunds, cancellations, and your statutory rights under the Australian Consumer Law.
This policy explains when refunds are available for Orbrey Plus subscriptions, how to request one, and how it interacts with your statutory rights as a consumer. It applies in addition to our Terms of Service. Nothing in this policy limits or removes any rights you have under the Australian Consumer Law (ACL) or other consumer protection laws that apply to you.
1. What this policy covers
This policy applies to paid Orbrey Plus subscriptions — monthly and annual — billed through Stripe. The Free tier of Orbrey involves no payment and therefore no refund.
2. Cancellation vs. refund
Cancellation and refund are two separate things:
- Cancellation stops future billing. You can cancel at any time from Settings → Subscription or via the Stripe customer portal. Your Plus access continues until the end of the current billing period, then your account drops back to the Free tier. No further charges are made.
- A refund returns money already paid. Refunds are handled under the rules below.
Cancelling on its own does not trigger a refund.
3. Standard refund policy
We aim to be fair while keeping the policy simple.
Monthly subscriptions
Once a monthly billing period has started and you have accessed Plus features during that period, the payment for that month is non-refundable. Cancel before the next renewal to avoid the next charge.
Annual subscriptions
If you purchase an annual plan and change your mind, we will refund the full amount on a pro-rata basis if you request the refund within 14 days of the purchase or renewal date, provided your Plus usage during that period has been minimal. After 14 days, annual subscriptions are non-refundable for the remainder of that term, but you can cancel to prevent the next annual renewal.
4. Exceptions — when we do issue refunds
We will issue a refund (or partial refund, as appropriate) in the following situations, even outside the standard windows above:
- Extended service unavailability. If the Orbrey service is materially unavailable for more than 72 consecutive hours due to a fault on our side, we will refund a pro-rata portion of your subscription on request.
- Accidental duplicate charges. If you have been charged twice for the same billing period due to an error on our side or Stripe's side, we will refund the duplicate in full.
- Charges after cancellation. If you cancelled before a renewal and were billed anyway due to a fault on our side, we will refund the renewal in full.
- Statutory consumer guarantees. Where the service fails to meet a consumer guarantee under the Australian Consumer Law (or an equivalent right under the law that applies to you), you are entitled to the remedies set out in that law. This may include a refund, a fix, or replacement. The standard windows in section 3 do not limit those rights.
5. Your rights under Australian Consumer Law
If you are an Australian consumer, our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, you are entitled to a remedy if a service is not provided with due care and skill, is not fit for the purpose you made known to us, or is not provided within a reasonable time. Nothing in this policy, our Terms of Service, or any other Orbrey communication waives or limits those rights.
6. How to request a refund
Email us at support@orbrey.com from the address on your Orbrey account and include:
- the email address on your Orbrey account,
- the approximate date of the charge,
- the last four digits of the card or the Stripe receipt number, and
- a short note about why you are requesting the refund.
If you would prefer to manage things yourself, you can also cancel your subscription directly from Settings → Subscription or via the Stripe customer portal at any time.
7. How long refunds take
Once a refund is approved, we will process it within 5 business days. Your bank or card issuer then takes another 2 to 10 business days to return the money to your statement. The full round-trip is typically 5 to 10 business days. International cards can occasionally take longer.
Refunds are returned to the original payment method. We cannot redirect a refund to a different card, PayPal account, or bank account.
8. Chargebacks
If something has gone wrong with a charge, please contact us at support@orbrey.com first — almost every billing issue can be resolved more quickly that way than through a bank dispute.
If you raise a chargeback with your card issuer instead of contacting us, your Orbrey access may be suspended while the dispute is investigated. If the chargeback is decided in our favour or is later withdrawn, we may require the disputed amount to be paid before restoring access. Where a chargeback appears to be fraudulent or made in bad faith, we reserve the right to close the account.
Raising a chargeback does not remove your rights under the Australian Consumer Law.
9. Changes to this policy
We may update this Refund Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify subscribers by email. Continued use of Orbrey Plus after a change takes effect constitutes acceptance of the revised policy. Refund requests are assessed under the version of the policy in force on the date of the charge in question.
10. Contact
All refund, billing, and dispute enquiries: support@orbrey.com.